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We’ve answered some of our customers’ most frequently asked questions regarding hotel opening for international travel, new airport and airline policies plus the latest on the UK quarantine. This blog post was last updated on 11th September. and will be regularly updated once more information is announced. If you have a travel question which is not listed, please email us on marketing@wingedboots.co.uk or call your personal travel manager.

If you have a travel question which is not listed, please email us on marketing@wingedboots.co.uk or call your personal travel manager.

Lady boarding plane wearing face mask

What countries are part of the Coronavirus: travel corridor and what does this mean for me?

The Government has released a list of countries that are exempt from the 14-day self-isolation upon return to the UK.

These countries are: Akrotiri and Dhekelia; Anguilla; Antigua and Barbuda; Australia; Barbados; Bermuda; Bonaire, St. Eustatius and Saba; British Antarctic Territory; British Indian Ocean Territory; British Virgin Islands; Brunei; Cayman Islands; The Channel Islands; Cuba; Curacao; Cyprus; Denmark; Dominica; Estonia; Falkland Islands; Faroe Islands; Fiji; Finland; Gibraltar; Germany; Greece (except the islands of Crete, Lesvos, Mykonos, Santorini, Serifos, Tinos and Zakynthos. If you arrive in England from any of these islands after 4am on the 9th September 2020 you will need to self-isolate); Greenland; Grenada; Guadeloupe; Hong Kong; Iceland; Ireland; The Isle of Man; Italy; Japan; Latvia; Liechtenstein; Lithuania; Macau; Malaysia; Mauritius; Montserrat; New Caledonia; New Zealand; Norway; Pitcairn, Henderson, Ducie and Oeno Islands; Poland; San Marino; Seychelles; Singapore; Slovakia; Slovenia; South Korea; South Georgia and the South Sandwich Islands; St. Barthélemy; St. Kitts and Nevis; St. Lucia; St. Pierre and Miquelon; St. Vincent and the Grenadines; Sweden; Taiwan; Thailand; Turkey; Vatican City; Vietnam.

To discover more on the travel corridors, click here to visit the www.gov.uk website.

Can I travel internationally, or will I be subject to a two-week quarantine upon arrival?

This depends on the country you are visiting. 
For example, many European countries have now waivered their two-week quarantine restrictions however others still have regulations you must abide by such as having a negative Covid-19 test four-days prior to flying.
For the most up to date information, we recommend checking the FCO advice by clicking here before booking.

What does the UK’s 14-day travel quarantine mean, and how does it affect my international holiday?

From Monday 8th June those returning from an international journey will be required to ‘self-isolate’ for 14-days under new rules to stop the spread of COVID-19.

The only reasons you will be allowed to leave quarantine is for urgent medical attention, support from social services, food and medicine if they cannot be delivered, a funeral of a close relative or an emergency. Visitors - including close friends and family - are not allowed during this period.

On Friday 3rd July, the Department for Transport announced a list of Travel Corridors. If you are returning from one of these countries, you are not required to self-isolate.

How will the UK’s 14-day travel quarantine be implemented?

Upon arrival to the UK, you will be asked to complete a form stating your contact information and address where you will be self-isolating for 14-days.
If you do not have somewhere to stay, accommodation will be arranged by the Government.
Health officials will perform spot checks to ensure compliance, and if you do not comply with these measures, fines of up to £1,000 and/or the threat of prosecution will be issued.

When will UK hotels be open for British guests?

The UK Government announced on 23rd June that from 4th July 2020 UK hospitality and leisure industry can reopen. This included hotels, holiday parks, pubs and restaurants.

When are European hotels opening for international guests?

The majority of European hotels are open from 1st July with increased cleanliness policies and social distancing procedures. All hotels that are planning on reopening soon have undergone thorough deep cleans in preparation for guests.

Spain has announced today (15th June 2020) that it plans to reopen its borders for tourism, with no two-week quarantine, from 21st June however it will remain mandatory to wear masks in crowded public spaces until a cure or vaccine for Covid-19 is found.

Upon entry into multiple European countries you must complete a health form. These forms vary for destination so please check with the country you are travelling to's official website and your personal travel manager to ensure you have the correct form completed prior to travel. Confirming entry requirements for a specific destination is the customers' responsibility and Winged Boots will not be held responsible for any denied entries due to forms not being completed.

When are Middle Eastern hotels opening for international guests?

Many Dubai, Abu Dhabi and Ras Al Khaimah hotels are already open for international guests, however some facilities such as spas, nightclubs and certain restaurants remain closed. For more information on a particular hotel or resort’s opening plans, please contact your personal travel manager at time of enquiry/booking. Updates are being announced almost daily and our expert team are up to date with all the information you will need.

Abu Dhabi International Airport is currently closed. For holidays to Abu Dhabi you must fly into Dubai airport and drive or book transfers to your Abu Dhabi hotel. Our personal travel managers can help with organising this for you.

Please note, Dubai currently has a curfew, so all bars and restaurants will close at this time until the following morning. Also, to be allowed access into Dubai you must take a PCR test up to 72-hours before travel and provide certification of this (NHS tests are not valid), have valid travel medical insurance and download the COVID-19 DXB app. To discover more on the entry requirements for Dubai, click here.

Also, currently Dubai's Government has reduced its tourism tax from 10% to 6% for 2020 arrivals, making it the cheapest time to book your holiday.

When are Maldives hotels opening for international guests?

The Maldives is open for international tourism from 1st July and hotels have some amazing value offers to encourage guests to visit throughout summer 2020.

Maldives has introduced a new policy that means that all visitors must present a negative COVID-19 test certificate when entering the country. The test must be taken a maximum of 72-hours prior to arrival. Plus, you must complete the electronic health declaration form before travel. Click here to be redirected to the online form.
This new policy is effective from 10th September and joins Dubai and Barbados who have similar policies already in place for international travellers.

When are Mauritius hotels opening for international guests?

Mauritius will be open for international tourism from 1st September. Some luxury hotels and resorts are not opening until October 2020 but are accepting bookings from this date onwards. For further information and advice on specific hotels, please contact your personal travel manager.

When are Caribbean hotels opening for international guests?

Some Caribbean islands are already open for tourism. St. Lucia and Antigua, for example reopened for American guests from 4th June 2020 and it’s worth noting that both islands also managed to contain Coronavirus well with just 18 cases and no deaths in St. Lucia and 25 cases but 3 fatalities in Antigua. It is thought that these two islands will be open for British tourists from July but this is dependent on flight schedules being announced.

Barbados is open for tourism and all visitors must provide evidence of a negative COVID test that has been taken within 96-hours prior to arrival to be able to enter the island. The UK is considered a 'medium risk' country to Barbados, therefore the authorities will monitor any UK visitors, and if you show signs of COVID-19, you may be required to take a second test while on the island.
You must also complete the following ED Travel form prior to arrival. Click here to be redicrected to the ED Travel form.

The majority of Caribbean islands are open for tourism however you must check the UK Government's travel corridors list to see which ones the FCO advise against visiting. 
Many luxury Caribbean hotels will remain closed until October/November 2020 and are accepting bookings from these dates already.

Are all the facilities open at hotels such as kids’ clubs, babysitting facilities, restaurants, pools and spas?

This is dependent on the hotel you are staying in. For the most up to date information for any particular hotel or resort, please ask your personal travel manager at time of enquiry/booking. 

Below is a list of some of our most popular hotels and their planned open dates.

Jumby Bay, Antigua – November 2020
Sandy Lane, Barbados – No update yet, closed until further notice
Rosewood Las Vebtanas, Mexico – 1st July
Rosewood Mayakoba – 1st July
Kenshō, Mykonos Greece – 1st July
Bahia del Duque, Tenerife – 31st July
Santa Marina, Mykonos, Greece – 1st July
Conrad Algarve – Open now
7 Pines Kempinski Ibiza – Open now 
Fairmont Royal Pavilion, Barbados – 1st July
Jumeirah Al Naseem, Dubai – Open now
One&Only Royal Mirage, Dubai – Open now
Jumeirah Zabeel Saray – Open now 

Do I have to wear PPE at the airport?

Yes, all guests and staff at airports are expected to wear appropriate face coverings. This includes children aged six years and up.

How long do I have to get to the airport prior to my departure flight?

Passengers are being asked to stick to the normal guidelines and turning up at airports two-hours before European flights, and three-hours for long haul flights.

Are airport lounges open?

This is dependent of the airport. London Gatwick and London Heathrow have temporarily closed all lounges.

How are airlines ensuring planes are safe for travel?

Airlines have multiple measures in place to ensure the safety of passengers and crew on board aircrafts including:

Disinfecting all hard surfaces within the cabin, as well as toilets and aircraft seats and carpets between flights;

Regularly cleaning high-efficiency particular air (HEPA) filters as well as circulating air in the cabin so it is completely replaced every three to five minutes;

Airlines have begun providing masks, gloves and liquid hand sanitizer to be used by the flight crew onboard. For additional passenger comfort, many airlines are encouraging passengers to bring their own cleaning products, such as disinfecting wipes, to be used at their seats to help passengers feel more at ease;

Food services for short-haul flights has been suspended on many airlines and on some aircrafts, only canned or bottled beverages are being served;

Food services on long-haul flights have been reduced and meals are pre-packaged. Passengers are also being encouraged to provide their own snacks on flights as long as they adhere to airport guidelines.

Are there new guidelines surrounding health and safety measures at the airport?

Airports around the world have been affected by COVID-19 and have implemented new policies and procedures to help protect travellers and employees. Many airports continue to add notices to their websites outlining how they’re handling the ever-evolving situation. Methods include: increased cleaning of seating, handrails, restrooms, people movers and elevators during the day; nightly deep cleaning of entire terminals; guidelines to encourage safety and social distancing and installation of hand sanitizing stations.

To find out more about particular London airport’s and FAQs surrounding coronavirus policies, click below.
London Gatwick
London Heathrow
London Luton
London Stansted 

Do airlines have specific policies in regard to social distancing, health and safety?

We are sharing airline policies directly with passengers alongside their tickets, once we receive the official documents from the airline. For more information on what specific airlines are doing to ensure passenger and crew safety, click the links below:
Virgin Atlantic

Some airlines also have baggage restrictions. Emirates, for example has issued this statement:
Similarly, to reduce risk of spreading the virus by touch, magazines and other print reading material are temporarily unavailable. Cabin baggage are currently not accepted on flights. Carry-on items allowed in the cabin are limited to laptop, handbag, briefcase or baby items. All other items have to be checked in, and Emirates will add the cabin baggage allowance to customers’ check-in baggage allowance. Customers have to wear their masks and gloves throughout their journey from check-in until they disembark.
To read more, click here.

Please check with your personal travel manager regarding any restrictions on baggage and other airline policies prior to travel.

Do I need to take a PCR test before flying with certain airlines?

From 1st August, you must present a negative COVID-19 PCR test that has been taken within 96-hours to be able to fly with Etihad Airways. This does not apply to children under 12-years' old.

You will only be permitted to fly if you have a negative COVID-19 PCR test result from an approved Pure Health medical facility in your departure country. Test results from other clinics will not be accepted. 
If there are no approved Pure Health facilities in your city or country of departure, you can refer to Etihad's list of locally approved medical clinics at etihad.com/destinationguide and arrange a COVID-19 PCR test.  You must print your test results and keep them available throughout your trip.

If you test positive or are unable to present proof of a negative COVID-19 PCR test before your Etihad flight, you will not be permitted to travel.

Organising your PCR test is the responsibility of the customer, not Winged Boots and the cost of this is not included in your holiday. If you have any questions regarding Etihad Airway's new policy, please contact your personal travel manager.

You must also present a negative COVID-19 PCR test result to be able to fly with Emirates, both on your flight from the UK to your chosen destination and on your return journey back to the UK. The certificate must be for a polymerase chain reaction (PCR) swab test. Other test certificates including antibody test certificates are not accepted in Dubai. Click here for more information.

Organising your PCR test is the responsibility of the customer, not Winged Boots and the cost of this is not included in your holiday. If you have any questions regarding Emirate's new policy, please contact your personal travel manager.

Are the theme parks in Orlando, Florida open and what are the social distancing measures?

From 5th June 2020, Universal Orlando Resort opened all three of its theme parks - Universal Studios Florida, Universal’s Islands of Adventure, and Universal’s Volcano Bay - with additional safety measures in place.
To discover more on these measures, click here to view a short video.

SeaWorld, Aquatica, and Discovery Cove Parks as well as Busch Gardens and Adventure Island in Tampa reopen on 11th June 2020. To gain entry, you must book your ticket online in advance. You can no longer purchase tickets at the gate. Overall, all attractions will be fully open however some parades and meet & greets will be cancelled. Everyone over two-years must wear a face mask in order to gain entry and there will be temperature screenings on all gates. Physical distancing must be respected, and you can only use contactless payments while inside the parks.
For more information on safety measures at the individual parks, click below:
Discovery Cove
Busch Gardens
Adventure Islands 

Walt Disney World Resort’s Orlando theme parks will begin a phased reopening from 11th July however you cannot purchase tickets for 2020. Only those with pre-booked tickets will be able to enjoy the park this year. Some attractions will remain closed.
To discover more, click here

Are Dubai’s waterparks open?

Aquaventure Waterpark, inside Atlantis The Palm, is now open. To stay informed on Atlantis, The Palm's latest news and facilities, click here

Wild Wadi Waterpark is also now open. To stay up to date on its latest news and guidelines for visitors, click here.

Are Dubai’s brunches open?

Yes, the majority of Dubai’s brunches will be open and operating as normal once the hotels are fully functional however social distancing measures will be enforced. All buffet brunches have been changes to á la carte options. For a list of these measures, please visit the hotel or restaurant’s website before arrival.

Do we have to wear a mask when eating in a restaurant?

This is dependent on the restaurant and country you are visiting. All restaurants will have spaced tables at least 2m apart and you are not expected to wear a mask while eating. To understand the complete social distancing rule per restaurant, we recommend calling ahead when making your reservation.

Are hotel buffets closed?

All hotel buffets have been changed to á la carte restaurants to adhere to social distancing rules.
Woman wearing face mask in airport
If you have a coronavirus travel related question or update that has not been featured, please email marketing@wingedboots.co.uk.
For any further information on booking holidays, please feel free to call our personal travel managers on 0203 816 0985.
Lauren Godfrey

Lauren Godfrey is a Marketing Manager