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TRAVEL INFORMATION REGARDING CORONAVIRUS (COVID-19) 

TRAVEL INFORMATION REGARDING CORONAVIRUS (COVID-19) 

Last updated 19th March 2020: 15.31
As the Foreign & Commonwealth Office has advised against all but essential travel worldwide for the next 30 days, we understand that you may be concerned about any upcoming holidays. At Winged Boots we are committed to doing everything we can to support our customers and are contacting those immediately affected as a matter of priority.

We have added as much resource as possible from across the company in order to support our customers affected by recent updates. We are currently prioritising contacting customers by date of departure, but rest assured we will make contact with all customers in the coming days and weeks prior to their original departure date. 


 

The Latest Covid-19 Updates

In light of Covid-19, Winged Boots is committed to assisting its customers with current bookings that have been affected while also available to assist with future travel plans with increased flexibility. Our customer’s health is Winged Boots’ top priority, and we are closely monitoring the situation through the advice shared by the Foreign and Commonwealth Office (FCO) and the World Health Organisation (WHO).

To view the latest FCO advice, click here.
 

Frequently Asked Questions

I am travelling with Winged Boots in the next 30 days and the Foreign and Commonwealth Office (FCO) has advised against non-essential travel to the country I am due to visit?
We are aware of all customers and travel bookings due to depart within the next 30 days and are contacting all customers to discuss their options. With have additional resources within Winged Boots working tirelessly to contact all customers affected and we are contacting those in order of departure date priority. We appreciate all our customer's patience during this time and will be in touch with all affected bookings as soon as possible with empathy and increased flexibility.

I am travelling with Winged Boots in the next 12 weeks. What happens if the Foreign and Commonwealth Office (FCO) advises against non-essential travel to a country I am due to visit?

In the event of the FCO advising against travel to your destination, we will contact you as soon as possible to discuss your options which will include changing destination, amending your dates or cancelling your trip. We are currently experiencing a high amount of calls and emails regarding affected trips and we are working through these in order of departure date.

I am travelling with Winged Boots in the next 12 weeks. The Foreign & Commonwealth Office (FCO) has not issued any specific advice about non-essential travel to a country I am due to visit.
As it stands your trip should continue as normal. If there are any further travel warnings that will affect your holiday, we will be in touch to discuss your options with you. 
If you are considering changing your travel plans, please get in contact with us. Winged Boots will endeavour to help all customers where possible with empathy and increased flexibility. We are working extremely closely alongside our trade partners to explore all our customers options on a booking by booking basis. 

Please note, if we amend the dates of your travel the cost of your holiday may change in line with any differences in cost between the original and proposed date, and some airlines and hotel providers may charge an administration fee, but these will be outlined to you from your personal travel manager at time of rescheduling. Winged Boots will not charge any in-house administration fees for any bookings rescheduled due to the situation surrounding Covid-19.

If you are considering cancelling the holiday altogether, cancellation charges will apply as per the terms and conditions outlined at the time of booking.

I am travelling with Winged Boots and my trip is more than 13 weeks away. 
Currently your trip will continue as normal. We are monitoring FCO advice daily and if anything changes that will impact your booking, we will be in touch immediately. 

I want to book a new holiday but I am worried about the situation with Covid-19

All of our personal travel managers are updated daily on the latest advice from the Foreign and Commonwealth Office. To discuss your upcoming travel plans, speak to a member of our expert team who will be able to assist you in finding a holiday with increased flexible booking terms for additional peace of mind.

We are already booking up to and including departures in 2022, so if you would like to discuss booking a holiday for a future date call our personal travel managers on 0203 816 0985 or click here to submit an online enquiry.


Useful Links

For our UK customers, we strongly advise you monitor the Foreign and Commonwealth Office for the latest travel advice. You can sign up for email updates on a country you're visiting too. Click here for the latest travel advice.

If you're based in the US, to stay up to date with the latest US State Department Travel Advice click here.

Alternatively, to stay up to date with the World Health Organisation (WHO) click here.

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